PPT Slide

Enable browser or

email-client

Provide logon or

trusted email address and/or certificate

authenticate

Send message

• Analyse address type

• Generate message-id

• Generate charge-record

• Pass message to HM or fax-telephony .. gateway

Return message-id

Customer Care:

• track message-id

• raise & follow trouble-ticket-id

• on-line itemised billing

• maintain customer profile including B-party messaging preferences

Support back-end

subscriber profile,

assurance & billing

functions

Usage of Hybrid Mail

Subscriber

Hybrid Mail System

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